1. Correct a business listing
If you are authorised to represent the business, the preferred route is to open the business profile and use Claim this profile. After approval, authorised users can maintain the profile subject to RoveFox review controls for sensitive changes.
If you notice an inaccurate public fact, use the Contact Us form or email hello@rovefox.com with the RoveFox profile URL, the field you believe is wrong, the proposed correction and a reliable public source where available.
2. Request access, correction or deletion of personal information
Subject to applicable law, you may ask RoveFox to access, correct or erase eligible personal information associated with an enquiry, claim or business account. Email hello@rovefox.com and describe the request clearly enough for us to identify the relevant record.
We may ask for reasonable verification before disclosing, changing or deleting personal information. Please do not send passwords, payment credentials, Aadhaar numbers or other unnecessary identity documents unless RoveFox specifically requests an appropriate form of evidence for a legitimate verification need.
3. Withdraw optional marketing or analytics consent
WhatsApp or other direct-marketing messages will include or honour the applicable opt-out mechanism. Optional analytics can be declined when the analytics preference is presented. You may also contact us if you need help exercising a consent choice.
Withdrawing optional consent does not automatically erase records that must be retained to process a claim, maintain account security, establish a transaction, prevent fraud or meet another legal obligation.
4. Privacy grievances
If you believe RoveFox has handled personal information incorrectly, email hello@rovefox.com with the subject Privacy grievance. We will review the issue, may request verification or further details, and will respond in accordance with applicable requirements.
5. What happens after a correction request
- We verify the affected profile or record and the source of the requested change.
- Low-risk factual corrections may be updated directly; ownership, identity, main contact and verification changes may require stronger evidence and manual review.
- We may preserve an audit record of material changes even where public or user-facing data is corrected or removed.
- If a request cannot be completed, we will explain the reason where we are able and permitted to do so.
6. Related policies
See the Privacy Policy, Terms of Use and Business Terms for the rules that apply to the RoveFox service.